Here, at Palestine Souk, we want our customers to be completely happy and satisfied with their purchases from us. However, if you needed to return an item, we are here to help.
For orders delivered within the UK, you have 14 calendar days from the date of delivery to return the item. For international orders, you have 45 calendar days from the date of delivery to return the order.
In order to be eligible for return and refund, items should be unused and are in their original condition and packaging.
We don’t accept the return for any of the following products:
- Perishable products such as loose dates
- Books, CDs & DVDs
- Health & Personal Care Items
- Any item not in its original condition and is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
- Sale items are not accepted for return & refund
In order to return an order, please send an email to firstname.lastname@example.org
Please state the order number and reason for returning the item. After you have sent the email, an RMA (Return Merchant Authorisation number be given. Please add RMA number onto shipping address along with return shipping address below:
Returns – Palestine Souk, 389a Coventry Road, Small Heath, Birmingham B100SP, United Kingdom.